Shipping policy
Shipping Policy
Last updated: September 30, 2026
Shipping destinations
GYMcollective currently ships to customers within the United States only. Orders placed for delivery outside the United States are not currently supported.
Shipping cost
We currently offer free standard shipping on all orders within the United States.
Order processing
Once your order has been placed and payment has been successfully processed, we will begin preparing your order for shipment.
Orders may require processing time before they are dispatched. Processing times can vary depending on order volume, supplier availability, weekends, public holidays, and other circumstances outside our control.
Delivery times
Delivery times are estimates only and may vary depending on your location, the shipping carrier, supplier processing times, customs procedures, weather conditions, or other circumstances outside our control.
We cannot guarantee an exact delivery date.
Tracking your order
Where tracking is available, you will receive tracking information once your order has been dispatched. Tracking information may take a short period of time to become active after shipment.
If you have not received tracking information or have questions about the status of your order, please contact us at support@gymcollective.shop.
Shipping addresses
Please make sure your shipping address is complete and correct before placing your order.
If you realise that you have entered an incorrect address, contact us as soon as possible at support@gymcollective.shop. We will try to update the address before the order is dispatched, but we cannot guarantee that changes will be possible once fulfilment has begun.
GYMcollective is not responsible for delays or delivery problems caused by incorrect or incomplete shipping information provided by the customer.
Delayed orders
Occasionally, orders may take longer than expected due to circumstances outside our control, including carrier delays, customs processing, severe weather, high shipping volumes, or other logistical issues.
If your order appears to be significantly delayed, please contact us at support@gymcollective.shop and we will investigate the shipment where possible.
Lost packages
If your tracking information indicates that your order may have been lost in transit, please contact us at support@gymcollective.shop. We will review the situation and work with the relevant supplier or shipping carrier where appropriate.
Depending on the circumstances, an appropriate solution may include a replacement or refund.
Packages marked as delivered
If tracking shows that your order has been delivered but you cannot locate it, please first check around your property, with other members of your household, neighbours, building reception, or any safe location where the carrier may have left the package.
If you are still unable to locate your order, contact us at support@gymcollective.shop and we will assess the situation.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@gymcollective.shop and include your order number together with clear photos or video of the issue where possible.
We will assess the issue and, where appropriate, provide a replacement, refund, or another suitable remedy in accordance with our Refund Policy.
Contact us
If you have any questions about shipping or delivery, please contact us at support@gymcollective.shop.